Dear Customer Service:
I apparently can no longer use my password to sign on to your site. It is thirteen characters long and I am cut off at eleven characters when I try and log on. Why the change? I am essentially locked out of my account.
Thank you oh so kindly,
I am sorry for the inconvenience caused.I suggest you to change the password.To update your password, just follow these steps:
1. Click the “Your Account” link at the top of our web site.
2. Click the relevant link beneath the heading “Account Settings.”
3. Sign in with your e-mail address and password, and follow the directions that appear.